Last updated: 13-12-2025
Bhagyakosh Store (“we”, “our”, “us”) operates the website https://bhagyakosh.store. We are committed to protecting your personal data and respecting your privacy in accordance with applicable Indian laws, including the Information Technology Act, 2000 and its associated rules.
1. Information We Collect
We may collect the following information when you use our website or place an order:
- Name
- Email address
- Phone number
- Shipping and billing address
- Order and transaction details
- IP address, browser type, device information (via analytics tools)
Information is collected when you:
- Place an order
- Contact customer support
- Subscribe to emails
- Browse the website (via cookies)
2. Use of Information
We use your information for:
- Processing orders and payments
- Order confirmation, shipping, and delivery updates
- Customer support and grievance handling
- Website performance monitoring and improvement
- Legal and regulatory compliance
We do not use your data for behavioral advertising.
3. Payment Information
Payments are processed through trusted third-party Cash On Delivery Service such as Shiprocket. We do not store or process your card or UPI details directly. Payment providers are PCI-DSS compliant.
4. Data Security
We implement reasonable technical and organizational security measures to protect your data, including:
- Secure servers
- Encrypted communication where applicable
- Limited access to personal data
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Sharing
We do not sell or rent your personal data. We may share information only with trusted service providers such as:
- Payment gateways
- Shipping partners (Shiprocket)
- Analytics providers (Google Analytics, Meta/Facebook Pixel)
Such sharing is strictly limited to business operations.
6. Cookies
We use cookies solely for:
- Analytics
- Performance monitoring
You can manage or disable cookies via your browser settings.
7. User Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent where applicable
Requests can be made by emailing support@bhagyakosh.store.
8. Grievance Officer
As per Indian IT Rules, the Grievance Officer details are:
Name: Ranantesh Mondal
Email: grievance@bhagyakosh.store
Address: Karkaria, Birbhum, West Bengal, India – 731233
Response Time: Within 48 hours